Privacy Policy
Last Updated: January 15, 2025
At lemorvixan, we're straight about how we handle your financial information. This policy explains what we collect, why we need it, and what we do with it. We operate under Australian privacy laws, specifically the Privacy Act 1988 and the Australian Privacy Principles.
Your financial security matters to us. That's not marketing talk — it's how we've built everything from day one.
Privacy Officer Contact
Address: 384 Keira St, Wollongong NSW 2500, Australia
Phone: +61 406 814 435
Email: support@lemorvixan.com
Information We Collect
We collect what we need to provide financial education and security services. Nothing more. Here's what that includes:
Personal Identification Data
When you sign up for our programs or contact us, we ask for basic details like your name, email address, and phone number. If you're enrolling in specific courses, we might need your residential address for program materials.
Why We Need This
Simple. We can't run a proper educational program without knowing who our students are. And if something goes wrong with your account or enrollment, we need a way to reach you.
Financial Learning Data
We track your progress through courses, quiz results, and areas where you're focusing your study. This helps us understand what's working and what isn't in our curriculum.
| Data Category | Examples | Purpose |
|---|---|---|
| Course Progress | Completed modules, time spent, assessment scores | Track learning outcomes and provide support |
| Communication Records | Support emails, feedback forms, consultation notes | Provide better service and resolve issues |
| Technical Information | IP address, browser type, device information | Ensure platform security and functionality |
| Payment Details | Transaction history, billing information | Process enrollments and maintain records |
Technical Information
Like most websites, we collect standard technical data. Your IP address, browser type, device information, and how you navigate our site. This helps us keep things running smoothly and spot potential security issues before they become problems.
Important: We never collect your actual banking details or credit card numbers directly. Payment processing happens through secure third-party providers who specialize in this. We only see confirmation that a payment went through.
How We Use Your Information
Your data serves specific purposes. We're required by Australian law to have legitimate reasons for processing personal information, and we do.
Educational Services
Delivering course content, tracking your progress, providing assessments, and issuing certificates when you complete programs.
Communication
Sending course updates, responding to your questions, sharing important changes to our services or policies.
Platform Improvement
Analyzing how people use our site to make it better, fixing technical issues, developing new features based on feedback.
Legal Compliance
Meeting Australian educational standards, maintaining required records, protecting against fraud or misuse.
We also use aggregated, anonymized data for research and to understand broader trends in financial education. This never includes personally identifiable information.
Data Storage and Security
Your information lives on secure servers located in Australia. We use industry-standard encryption for data transmission and storage. That means SSL/TLS protocols for anything moving across the internet, and encrypted databases for stored information.
Our Security Measures
- Access Controls: Only authorized staff can access personal data, and even then, only what they need for their specific role.
- Regular Audits: We review our security practices quarterly and run penetration tests twice yearly.
- Data Backups: Encrypted backups happen daily, stored separately from primary systems.
- Staff Training: Everyone on our team completes privacy and security training annually.
- Incident Response: We have documented procedures for handling potential data breaches, including immediate notification protocols.
Data Retention Periods
We keep your active student records for the duration of your enrollment plus seven years afterward. That's required under Australian financial record-keeping regulations. After that, we securely delete everything unless you've specifically asked us to keep certain information.
Marketing communications data gets reviewed annually. If you haven't engaged with us in two years, we remove you from our lists unless you've opted to stay subscribed.
Sharing Your Information
We don't sell your data. Period. But we do share information with specific third parties when necessary to run our services.
Service Providers
Payment processors handle transactions. Email platforms send course updates. Cloud hosting providers store our data. Learning management systems deliver course content. These companies sign contracts requiring them to protect your information and use it only for the specific services they provide to us.
Legal Requirements
Sometimes we're legally obligated to disclose information. Court orders, subpoenas, or requests from law enforcement under proper authority. We'll always verify the legitimacy of such requests and only provide the minimum information required.
If we ever plan to share your information in ways not covered by this policy, we'll ask for your explicit consent first. You can say no, and it won't affect your access to our core educational services.
International Data Transfers
We primarily operate within Australia, but some of our service providers use servers in other countries. When your data crosses borders, we ensure those destinations have adequate privacy protections.
For transfers to countries without Australian Privacy Principles equivalents, we use Standard Contractual Clauses or similar mechanisms to maintain protection standards. You can request details about where your specific data is stored by contacting our Privacy Officer.
Your Rights Under Australian Privacy Law
Access Your Information
Request a copy of the personal data we hold about you. We'll provide it within 30 days in a commonly used electronic format.
Correct Inaccuracies
If something we have on file is wrong, tell us. We'll fix it promptly and notify anyone we've shared that information with about the correction.
Request Deletion
Ask us to delete your personal information. We'll comply unless we have a legal obligation to retain it (like those seven-year financial records I mentioned earlier).
Object to Processing
You can object to how we're using your data, particularly for marketing purposes. We'll stop unless we can demonstrate compelling legitimate grounds.
Data Portability
Get your data in a structured, machine-readable format that you can transfer to another service. Useful if you're moving to a different education provider.
Withdraw Consent
If we're processing your data based on consent (rather than legal obligation), you can withdraw that consent anytime. Won't affect any processing we did before your withdrawal.
Lodge a Complaint
Not happy with how we've handled your privacy? You can complain to us directly, or go straight to the Office of the Australian Information Commissioner (OAIC).
Exercising Your Rights
To make any of these requests, contact our Privacy Officer using the details at the top of this page. We'll need to verify your identity — usually by confirming details from your account or asking for identification.
Most requests are free. If you're asking for something unusually complex or repetitive, we might charge a reasonable administrative fee. We'll tell you beforehand if that's the case.
Response Timeline
We aim to respond to privacy requests within 30 days. Complex requests might take up to 60 days, but we'll let you know if we need extra time and explain why.
Cookies and Tracking
Our website uses cookies. The essential ones keep the site working — letting you log in, remember your course progress, maintain security. Without these, the platform doesn't function properly.
We also use analytics cookies to understand how people use our site. Which pages are helpful? Where do students get stuck? This helps us improve the learning experience.
Managing Cookies
Your browser settings let you control cookies. You can block them entirely, though that'll break some site functionality. Most browsers also offer "Do Not Track" signals, which we respect.
Third-party cookies from embedded content (like video players) are governed by those providers' privacy policies, not ours.
Children's Privacy
Our services target adults seeking financial education. We don't knowingly collect information from anyone under 18 without parental consent. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.
Marketing Communications
When you sign up, we'll send course-related emails. Updates about your program, important deadline reminders, that sort of thing. You can't opt out of these because they're essential to the service you've paid for.
We also send marketing emails about new courses, special offers, and educational content. You can unsubscribe from these anytime using the link at the bottom of every email. Doesn't affect your enrollment or access to current courses.
Changes to This Policy
Privacy regulations evolve. Our services change. So this policy will be updated occasionally. When we make significant changes, we'll notify you by email and post a notice on our site for at least 30 days.
The "Last Updated" date at the top shows when we last modified this document. Previous versions are archived and available on request if you want to see what changed.
Australian Privacy Principles Compliance
This policy reflects our compliance with all 13 Australian Privacy Principles. We're committed to open and transparent management of personal information, and we regularly review our practices against APP guidelines issued by the OAIC.
You can find more information about your privacy rights and Australian privacy law at the OAIC website: www.oaic.gov.au